True Friends and Other Stories

At PiK A BOO, we prioritize safe and timely delivery. Please read our shipping process carefully to avoid any misunderstandings:

Dispatch & Delivery

• Orders are processed within 1–3 working days (Mon–Fri, excluding holidays).
• Delivery takes 4–8 working days post-dispatch.
• Remote or Tier 3/4 areas may take longer, due to limited logistics access.

Courier Partners

• Our primary courier is Shree Tirupati Courier.
• If your pin code is not serviceable by Shree Tirupati, we reship using India Post.
• India Post shipments follow fixed government routes. We cannot alter or expedite their delivery process.

📢 Note: If your address is known to be serviceable only via India Post, please mention it in the order notes or message us on WhatsApp: 9324996043.

Delivery Exceptions

Delays may occur due to:

• Incomplete or incorrect address/phone number
• Customer unavailable to receive delivery
• Strikes, natural disasters / calamities, or other force majeure events
• Courier delays during holidays or peak periods

Non-Delivery & Returns

If the parcel is returned to us due to:

• Incorrect or incomplete address
• Phone not reachable
• Customer refusal
• Unclaimed or failed delivery attempts

➡️ The customer will be responsible for reshipping charges.
❌ No cancellations or refunds will be accepted in such cases.

🔁 Return, Refund & Replacement Policy

Eligibility for Replacement

We only offer replacement in the rare case of severe damage during transit and if all conditions below are met:

1. A complete, uncut video is recorded from opening the courier bag till product unboxing & testing.
2. The video is shared with us on WhatsApp within 24 hours of delivery.
3. No cuts, edits, or breaks in the video are allowed.
4. The product is available in stock for replacement.

If the product is out of stock, we will offer store credit.

Return Shipping

• If pickup is unavailable, customer must courier the item back within 48 hours.
• Product must be returned in original packaging and unused.
• Return shipping charges to be borne by the customer. We will reimburse up to ₹80 upon sharing a valid courier receipt (preferably via India Post).

❌ Refunds & Cancellations

• No refunds will be provided once an order is processed.
• A cancellation can be requested within 1 hour of order placement via WhatsApp only at 9324996043 basis approval.
• If approved, refund will be processed after deducting 3–5% payment gateway and handling fees.

Due to increasing misuse of return/refund systems, we’ve implemented these steps to protect genuine buyers and ensure operational efficiency. We request your kind cooperation.