Refund & Replacement Policy

At PiK A BOO, we take great care in preparing and delivering your orders. We want you to have a pleasant shopping experience and receive your products in excellent condition.

Please take a moment to review our refund and replacement policy.

1. Damaged or Defective Products

In the unlikely event that your product arrives damaged or defective, we will be happy to assist you with a replacement after verification. We do not offer refunds for damaged or defective products; eligible cases will be resolved through replacement only.

2. Unboxing Video Requirement

To help us verify and resolve damage or defect-related concerns, we kindly request you to record a clear, continuous, and unedited video while opening your package.

Please ensure that the video:

• Begins before opening the shipping package.

• Clearly shows the package and shipping label.

• Captures the complete unboxing process.

• Clearly shows the product and any visible damage or defect.

An unboxing video is required to process replacement requests for damaged or defective products.

3. Reporting a Concern

If you receive a damaged or defective product, please contact us within 48 hours of delivery. Kindly share your order number, unboxing video, and clear photographs of the issue so that our team can review your request.

4. Replacement Process

Once we receive the necessary details, our team will carefully review your request. If approved, you will need to arrange to send the product to our address. Kindly arrange to send the product via India Post or by Road mode of courier. We will refund upto 80/- towards courier charges for such return. A replacement in accordance with our policy and product availability.

Please note that replacements are offered in eligible cases only. Refunds will not be provided in place of a replacement.

Thank you for choosing PiK A BOO!