At PiK A BOO, we prioritize safe and timely delivery. Please read our shipping process carefully to avoid any misunderstandings:
Dispatch & Delivery
- Orders are processed within 1–3 working days (Mon–Fri, excluding holidays).
- Delivery takes 4–8 working days post-dispatch.
- Remote or Tier 3/4 areas may take longer, due to limited logistics access.
Courier Partners
- Our primary courier is Shree Tirupati Courier.
- If your pin code is not serviceable by Shree Tirupati, we reship using India Post.
- India Post shipments follow fixed government routes. We cannot alter or expedite their delivery process.
📢 Note: If your address is known to be serviceable only via India Post, please mention it in the order notes or message us on WhatsApp: 9324996043.
Delivery Exceptions
Delays may occur due to:
- Incomplete or incorrect address/phone number
- Customer unavailable to receive delivery
- Strikes, natural disasters / calamities, or other force majeure events
- Courier delays during holidays or peak periods
Non-Delivery & Returns
If the parcel is returned to us due to:
- Incorrect or incomplete address
- Phone not reachable
- Customer refusal
- Unclaimed or failed delivery attempts
➡️ The customer will be responsible for reshipping charges.
❌ No cancellations or refunds will be accepted in such cases.
🔁 Return, Refund & Replacement Policy
Eligibility for Replacement
We only offer replacement in the rare case of severe damage during transit and if all conditions below are met:
- A complete, uncut video is recorded from opening the courier bag till product unboxing & testing.
- The video is shared with us on WhatsApp within 24 hours of delivery.
- No cuts, edits, or breaks in the video are allowed.
- The product is available in stock for replacement.
If the product is out of stock, we will offer store credit.
Return Shipping
- If pickup is unavailable, customer must courier the item back within 48 hours.
- Product must be returned in original packaging and unused.
- Return shipping charges to be borne by the customer. We will reimburse up to ₹80 upon sharing a valid courier receipt (preferably via India Post).
❌ Refunds & Cancellations
- No refunds will be provided once an order is processed.
- A cancellation can be requested within 1 hour of order placement via WhatsApp only at 9324996043 basis approval.
- If approved, refund will be processed after deducting 3–5% payment gateway and handling fees.
Due to increasing misuse of return/refund systems, we’ve implemented these steps to protect genuine buyers and ensure operational efficiency. We request your kind cooperation.
